Jason, if you had a ticket created, i would reply and request the LTchat operator review their answer with a team leader. Not to get them in trouble. But nobody benefits if such a simple query is mishandled. As a community we don't want to lose faith in the first level support....
Rgds Ben
Sent from my GT-I9305T using Tapatalk 2
Rgds Ben
Sent from my GT-I9305T using Tapatalk 2